You Were Wondering?
We are more than happy to listen, but we know sometimes you just want an answer. Here is a collection of answers to the most often-asked questions. If you can't find what you're looking for, please use our Contact Form to let us know.
A: You can always login to check the order history, don’t have an account? Register Now.
After you have successfully paid for an order, the status will change to “confirmed”. Please log into your account after 24 hours and the relevant tracking information should be provided. Sometimes as the courier may still updating their server, your tracking number may not be responding, please try again later. As different courier provides different tracking information, customers are able to send enquiries directly to courier for further information.
A: DSstyles accepts Paypal and Credit Card as the payment channels. Paypal is a secure & safe payment gateway for online purchasing. Paypal accepts VISA/ MASTER/AMERICAN EXPRESS/ Discover Online etc
Payment on DSstyles is secure. We use Verified by Visa, MasterCard Secure Code. In addition to entering the credit card information, you also need to enter a CVV/CVC security code. For security purposes, if you share an account, we recommend you NOT to store your credit information online as anyone who has access to your account could charge DSstyles.com purchases to the card without your knowledge.
A: We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only DSstyles.com is able to decode your information.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.
With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.
A: Each case is handmade with genuine Swarovski Crystals by our professional craftsmen, each Swarovski crystallized case comes with a Swarovski approved certificate from our Swarovski crystal cases manufacturer -Playbling Ltd., which is the Ingredient Brand Partner of Swarovski Elements, indicating the quantity and types of crystals used on each item.
Each Swarovski Crystal phone case will be packed in Premium DS. Crystal Gift Box includes
A: DSstyles office opens from Monday to Saturday and we do close on Hong Kong public holidays. Customers will be informed in advance via our news section and special delivery arrangement will be made in case of long public holidays in Hong Kong e.g. Chinese New Year. Website will not be closed during holiday and the order will be processed on the next business day after the public holiday.
|General Office:||09:00 - 17:00|
|Customer Service Centre:||11:00 - 23:00|
|Logistic Department:||11:00 - 19:00|